From the first moment of contact between you and us, we are gathering intelligence on the project, working on understanding your business and how we can help you reach your business goals.
We have a pretty comprehensive onboarding process, so by the time we've both agreed to work together, we are starting to have a good idea about where we can bring our expertise to support your expertise.
And if, after you've signed off on the proposal, you want to make sure we perfectly understand something (or you forgot to mention it), well that's why phones and email were invented.
Remember, our primary objective is to make sure that you can meet your primary objective.
We go over all the information and intangibles we've gathered from you earlier in our process and come up with a list of
- what the site needs to achieve,
- who it's for,
- how they'll move through the site
- what resources we'll need in terms of plugins, themes & creative
- colour theory & typography
- any special platform considerations
We'll create an outline of the pages on the site, listing out all the pages that we think should be built. If you want to add any pages, this is your chance to get that squared away.
We'll create an image of what we think the homepage of the website should look like, based upon our understanding of your business, target audience and business outcomes.
We'll then send the image to you for feedback. Most clients only want a few minor tweaks at this point. But if we've missed the mark, you get to tell us very early in the process and we'll go back to the drawing board.
We then create an image of an internal page and contact page, so you can see how the rest of the site will look. We only proceed when you're absolutely happy with how the site's going to look, based on those images.
Website Development Server Build
We turn the designs into a living, breathing, working website.
We first build on one of our development servers. We do this whether it's for a new website or a redesign. This cuts down on development time and lets us follow the same process every time.
Final Design Approval
We test everything to make sure things like links and contact forms are working.
We then let you behind the development curtain so you can go through the website on our development server to make sure you're happy with how everything looks and operates.
Website Launch and Hand Over
We transfer the site from our development servers to your current or new server. For website redesigns, we usually do this late at night to minimise disruption to your visitors. We run our final checks and turn on search engine visibility.
We deliver the logins to the website along with access to our training resources (video and pdf manuals) to get you up and running quickly.
We provide 30 days of "transition support" to help you learn the ropes.
We offer ongoing support, website security and peace of mind through our care plans.